Cancellation policy
Purchase Options
At MP Lash Artistry, we offer the following purchase options:
1. In-Salon Services
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Bookings can be made online, over the phone, or in person.
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Full payment or a deposit may be required at the time of booking.
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Gift cards and promotional vouchers are accepted in-store.
- Any cancellations made within 48 hours of appointment time, results in a 55% fee of appointment cost
2. Retail Products
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Products can be purchased in-salon or online.
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Local delivery is available within a 35km radius of the salon (please allow up to 3 business days).
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All sales are final (refer to our Refund Policy for more).
3. Online Courses
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Courses are delivered digitally and accessible immediately upon purchase.
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Payment must be made in full to gain access.
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No refunds or returns on digital products.
Cancellation & Rescheduling Policy
We understand life happens — here’s how cancellations are handled:
In-Salon Appointments
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Cancellations must be made at least 24 hours in advance.
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Cancellations made with less than 24 hours' notice may incur a 50% cancellation fee.
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No-shows or same-day cancellations may be charged 100% of the service cost.
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If we do not have your card on file, the fee may be invoiced or future bookings may be restricted.
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Repeated no-shows may result in a refusal of future appointments.
Courses & Events
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All online course purchases are non-refundable and non-transferable.
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If a live workshop or training is rescheduled or cancelled by us, you will be offered an alternative date or a store credit.
If you have any questions or concerns regarding your booking or purchase, please reach out to us directly at:
📧 info@mplashartistry.com.au
📞 +61 438 781 853