When embarking on the journey of starting a lash business, one of the initial dilemmas is whether to manage appointments via direct messages (DMs) or through a scheduling app. It's a decision that can significantly impact the perception of your business and its level of professionalism and organisation.
Opting for a booking system can offer convenience for both you and your clients, ultimately enhancing the overall experience. Having a structured system in place can attract more clients, as it provides them with a sense of reliability and assurance. While some may appreciate the flexibility of DM bookings, the majority tend to prefer the security and efficiency of a booking system.
With a scheduling app, clients can easily book appointments for specific dates and times, receive confirmation texts, and access emailed instructions for pre and post-appointment care. This streamlined process not only ensures clarity and ease for clients but also facilitates rebooking and planning future appointments in advance.
Moreover, utilising a booking system allows you to effectively communicate your policies and appointment instructions, ensuring that clients are well-informed and prepared for their lash sessions. Ultimately, incorporating a scheduling app into your business model can be the most convenient option, offering a professional and organized experience that enhances client satisfaction and retention.
